I obviously won’t purchase from them again. They are very hard to get in contact with AND only seem to respond to emails with pre-scripted responses. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. I called their customer service line, but it ran me on a loop and didn't connect me with a human asking me over and over to input my zip code. Not only did the package NOT arrive, but on the day it was due to arrive I received several other packages and Door Dash - but nothing from Fashion Nova. Can’t be taking peoples money & not deliver their items on time. I ordered a two peice set from fashion nova and am concerened now because all these reviews state thatthe two day shipping is not accurate, however, i have an important event that requires i be dressed a specific way and that event is this weekend. Some clothes are nicer than others, sucky return policy, Ignored shipment to my state and ended up stuck at post office elsewhere. Fashion Nova is the top online fashion store for women. Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails, FN website it states, "If your tracking information states that your package was delivered and you have not received it. Don't do It. After no response from anyone at Fashion Nova I filed a claim with my credit card because the items were never delivered. Fashion Nova ranks 379 of 2146 in Footwear and Clothing category. They looked awful and … You’ll be glammed out in gold jewelry for women, shiny bejeweled rings for women, and the hottest hoop earrings every day. They use some off-brand shipping company and create 'tracking numbers and slips' but NOTHING IS EVER DELIVERED - THIS IS A SCAM!!! So I sent them an email to cancel my order. Fashion Nova ranks 379 of 2150 in Footwear and Clothing category. They sent me the wrong item then refused to let me send it back. Horrible Customer Service! I ordered from this company on 14 August 2020 i waited until sept to contact them to know the way about of my item and after thousands of emails the finally answered to tell me the are not responsible for shipping to have patience Until after series of emails from me again someone else answered to tell me the have initiated refund this was on October 20 something but there was no refund yet i was able to get a customer service agent online who told me wait 7-10days for refund and i haven't received any refund until this moment just series of excuses and lies. Fashion Nova Overview. Do NOT order from fashion nova unless you want your money stolen from you. I've had better experience shein so far has been the best I won't be ordering from here again, I ordered since 14th August the said the package was lost by shipping and have refused to Refund me i have contacted the better business bureau and united states business fraud complaint and i will brief my attorney too is my money and i want it back simple hopefully this agencies and my attorney can help put an end to this numerous scamming let me know if you will like to join me in filling a case, I use to love fashion nova shopped for me an my 12year old daughter until they got lasership who deliver items on the project hallway floor an take a picture saying received when that item is for who Eva come out there home an take I have 8 doors on my floor they should be ashamed I shopped there for 3years now an yes my feelings were hurt my hard working money throw away. Ill never suggest this company to anyone, if anything, beware... you dont get a refund if sizes dont fit, and you dont even get a refund for the store credit, none of my clothes fit in the $135 order, fashion nova could give 2 f's. you have to pay for your own returns and can only get store credit, no refunds. I need some clarification.. has anyone received their order since their cyber monday sale? I ordered on the 21st of November & I still haven’t got my packaging. And the emails they send are form letters. Terrible! Do not order from this company you will regret it. Following all these activities on November 25th I get another automated email from Fashion Nova in response to the case I filed directly with them telling me my order was still being packaged. Cheap & affordable fashion online. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. The site when I placed my order stated that I would get my order by the 6th If I selected the method that I selected, I placed my order on the 2nd around 6PM. Reading all of this stuff is really scaring me because i ordered a lot of stuff and it was supposed to be delivered yesterday. I chose not to pay a second time and asked for refund and was simply told they would not provide me with any refund except an e gift cad but would be deducting an amount for the return. I placed an order on that Black Friday special, later I got a notification saying my package was on the way and I had put in all my correct address, and days later I get a notification saying my package was deliver , and didn’t said my apt number witch I put in the right address, I kept messaging them saying this issues and kept saying couldn’t find anything saying it’s a non existent, I kept showing images where it says it was on delivery with the correct address and I showed an image where it was delivered but with the wrong address, they are thief’s , don’t order anything from here, I know they have all these nice outfits but most of you won’t ever get them, these were so post to be for Xmas presents and it’s all too late. I am at this point extremely irritated with their customer care team and the way my order was handled. We’re in this together! says it was delivered on the tracing site..but it wasn't. I will report this to the police! If you do over to ftc.gov and google fashion Nova to pay 9.3 million to consumers you'll see just how they are treating their customers.Please everyone share this information. هوت شورت . I have processed several orders nd when I received the merchandise I found the item were of poor quality and returned them. Service 306 My Fashion Nova Order was supposed to arrive on November 18th after I paid for express shipping and they even emailed me 'shipping confirmations' showing it arrived on November 20th. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Not my items or a tracking number but they sure took my money! And that I could get store credit out of courtesy!!! Fashion Nova ranks 2nd among Designer Clothes sites. I will never shop here again. I will not give up on my money never. Fashion Nova Reviews. Then asked me to pay again and they would refund me my last payment. If a company needs to advertise on every instagram account possible, you know their products are trash. I am not happy, this was supposed to be my birthday shoot outfit. I was scammed by fashion nova. Recent recommendations regarding this business are as follows: "Never order from this company! The amount was really high and I knew I had made a mistake with the sizing. There is always room for improvement in quality. Great merch but not worth the frustration. Classless. They charged me $8 shipping to return. HORRENDOUS!Stay away!I had to explain it 5 times and just got a repeat not a human!Refund not received but it was never logged cheers! because i ordered on wednesday and i was expecting to receive the package either yesterday or today but the tracking is still at the shipping label.. i sent an email and got no response. IT CLEARLY SHOWS ON MY ACCOUNT ON THEIR WEBSITE THAT I DID NOT RECEIVE MY ITEM. Order #67216113 Fashion Nova is a joke Order #67216113 Fashion Nova is a joke. Fashion Nova ranks 2nd among Designer Clothes sites. I spent $150. I got one dress when I came back and the other one is being delivered today. Fashion Nova ranks 379 of 2144 in Footwear and Clothing category. SEEMS LIKE THEY'RE TRYING TO GET OUT OF GIVING ME MY ITEM. My order did not ship until the 4th and I did not get my order until today. you also have to spend $75 to get free shipping every time, even when using your credit for a return. There a more plenty of other options on Instagram I can give links if you need. While the majority of shoppers on SiteJabber would highly recommend Fashion Nova, there are plenty of reviewers that had a less-than-ideal experience. Plus the quality is $#*!ty. Terrible customer service. Fashionnova don’t answer calls and do not respond to emails. When I emailed them apparently my ordered was being returned lol which is a joke because it was never sent out. Fashion Nova has taken over one hundred dollars from me without ever making sure that I have ever received my items from 2020. BE PATIENT!! should i be concerend as to whether it will be shipping to me in proper timing? In the past, they've send ripping clothing with zippers broken. It seems that they don't care about there customers satisfaction, only the money. If I could have put zero star i would have. Prom season is here, and you deserve to look and feel amazing for your big party! And if you return a damaged/defective items that they send you then you will only get 50% of what was paid due to stocking fees and on top of that they will make you pay for the shipping. Why do they continue to use a carrier that has such bad reviews. “I feel like Fashion Nova wants to be this body positive brand that sells cute, affordable clothes at all sizes,” said Jess. Till this day I must have send over 30-40 e-mails. Almost 2 months later they're telling me I never returned anything and they can't track it, but I followed their online return procedure AND paid for return shipping. I want my $200 back. I recently placed an order on 9/20/20 costing around $175 plus additional money for express shipping. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. I waited and send many emails about my package. Noone trust this company. They used Lasership to deliver my packages, packages where damaged and missing items. Worst part is, I never got store credit. How long would my shipment take to be delivered. I'm telling you, avoid at all costs. Please allow 5-7 business days to process your return once it … I placed an order 7 months ago for $200 usd. How can you people be so insensitive? We do not issue refund for packages that state being delivered. Don’t waste your time or money use another company and maybe FashionNova can survive on the lip service it gives to their customers in this economic climate. I will never do business with them again. Do not buy anything If you are not 150% SURE you're keeping what you're buying. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Tracking said items due to arrive before Xmas. Showing appreciation is the first thing Fashion Nova does. This site is great if you are looking for good cheap clothes, but just know you are taking the risk of getting items that aren't sewn properly and will break down within a few months. Fashion Nova Reviews by Job Title. It's been 4 days and I haven't gotten any response from them. Stay safe with our COVID-19 guide. Money was refunded in full 3 days later. Finally someone told me that the package was missing and they would file a claim for this on my behalve, it would take 30 days. Stay away from this company. ORDER#65092148 FASHION NOVA PLEASE GIVE ME MY ITEM I PAID FOR.1/13/21 I RECEIVED AN EMAIL ASKING FOR A PICTURE OF THE PACKING LABEL ON A PACKAGE THST WAS DELIVERED OVER A MONTH AGO. I am not happy with them. I received a jean romper that was defective. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. Plus If I do, they will expect me to pay for returning the item that THEY SENT IT WITH A DEFECT. Packer (39) Warehouse Worker (18) Order Picker (12) Sales Associate (10) Customer Service Representative (9) See more Fashion Nova reviews by job title. After countless attempts on trying to locate what I paid for I receive no package, no help from Fashion Nova, & no refund. 250 likes. Fashion Nova is the top online fashion store for women. Customer service is horrible I will no longer order from them all my coins will go to forever 21 and pretty little things I order expedited shipping which take 1-5 business day I order on December 12th I got emails and text messages stating that my order was supposed to come December 20th now my estimated date is showing nothing I’m going to make my bank dispute everything and these going to be free clothes just because they lying. Thanks fashion nova for the fast delivery. I ordered over $100 worth of items and was told that my package would be delivered before December 30th (I ordered in early December). Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. Fashion Nova was first mentioned on PissedConsumer on May 20, 2018 and since then this brand received 8137 reviews.. First off I never even received my package. Ive even filed a claim with the Carrier and still no response. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, FN never let me down when it comes to quality clothing and efficient, Always receive wrong items with a bunch of holes in them they don't do refunds or exchanges just give, By this point I was pissed & wanted my money back not a stupid, No refund or replacement policy for undelivered package, Crap quality and even worse customer service, Package was lost and the refused to refund me, Extremely dishonest business, with decent jeans. Ordered on 29th November for my granddaughter Xmas. fashio nova.com. None of them knows what's going on. Fashion Nova Overview. This company has taken over $300.00+ CAD and I didn't receive a thing. They have the worst return policy. I'm so fed up with businesses taking advantage of people. FashionNova — Refund. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. I paid for items I never received. Do not let this establishment bully you. This unacceptable, the merchandise is horrible so why would I want to continue business with them. I would give 0 stars if I could. It took months to get a single reply. Fashion Nova Reviews has 21,858 members. Scammers, I have been contacting Fashion Nova for 2 years due to ordering from ther website clothes of $200, and not receiving the package. He leaves the states tomorrow which means I won't be able to get my order till maybe April because I have no idea when he'll come visit next. Recent recommendations regarding this business are as follows: "Please don't try to return", "Don't order! Literally the most dishonest company. I was blown away. I placed an order Jan 25th Paid extra for shipping, to get the order before my birthday this past Friday it never arrived. The only reason why they are still around is because of how heavily they market. I just got the best pink shoes addition to my rack. VENTA DE ROPA BRASILERA Tienda Online After contacting them several times, and waiting for 2 YEARS they told me that I missed the deadline for reporting missing packages (90 days), however, I did not! Write a review. Filter by: Filter by: Mary Smith 4 reviews. I got an email on the 3rd telling me that there was a delay but I will still get my order on time. The only way this company will value you is if you have 100k followers or more, if you're a normal consumer you have no value, no voice, no number, have been waiting weeks on customer service sent multiple emails with no response. What business does that to their customers, and this isn't the first time. WHATEVER YOU DO, DO NOT SHOP FROM THIS COMPANY THERE SCAMMERS This is not my first negative experience. Thin, see through, threads coming off. This company is scamming too many people. Most of the things in my order I wanted for new years as I was guaranteed it would arrive before then! Consumers satisfied with Fashion Nova most frequently mention good quality, online shopping and last week. I just want my money back at this point. 2.2. fashio nova.com. With all that's happening in the world and they do this stealing from people. Stop lying about discounts on your site that will never exist. They need to be sued. No response to emails. Fashion Nova. Write a review Write a review Reviews 902 Write a review. Can't reach nobody by phone. Fashion Nova Overview Fashion Nova was first mentioned on PissedConsumer on May 20, 2018 and since then this brand received 8130 reviews. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. 135. So I ordered from the BOGO my total was 37.00 with the BOGO sale and when I put in all my payment information it charged me 87.00 I emailed them right away and they said they can't do nothing about it if I'm not satisfied I can return and get an e-gift card so either way I still loose. Mission and values Explore company values, community, the relevance of … Fashion Nova was first mentioned on PissedConsumer on May 20, 2018 and since then this brand received 8149 reviews.. Santa Fe Springs, CA (66) Los Angeles, CA (34) Burbank, CA (5) Montebello, CA (5) Northridge, CA (5) See more Fashion Nova reviews by location. I emailed and tweeted at FashionNova and received an automated email and Case Number(Case 04164512 & 05180440). Terrible experience, Unfortunately just like everyone else they take your money don’t communicate ignore your e mails and don’t deliver leaving you in all sorts of problems the real crime is how there are still able to operate as a company. So now 7 months have passed and I got nothing. I paid. I called them that Thursday and spoke with a rep who couldn't respond to any questions, then called back and spoke with Onelia who told me to wait until Saturday the 6th and if it does not come then you all will refund me my shipping. Pros. " Quickly disappointed to see they were the EXACT same price the last 2 times I ordered them go figure. They fit me perfectly! My experience working at Fashion Nova, was great but they do make you work 12 hours mandatory. Atrocious. Needed the dress for my birthday weekend away. They charged me $37 extra and they don't want to refund me. This happened to me multiple times. They said they will help resolve the issue but that has not happened, they won't even respond to the email (only way to contact customer service). I ordered some heels and a dress from Fashionnova about a week ago, got my estimated arrival date and all was well. 1 talking about this. First time I ordered I got lucky second time I ordered I was wating for my order going on 2 weeks finally emailed them with receipts and information of my order there still telling me a transaction didn't come through and I need to contact my bank there not even trying to send my things and I paid for it showing them the receipts they refuse to send me what I paid for, I kept getting repeated email after email about Cyber Monday "90% off of EVERYTHING" " no promo code needed" and so on so I ordered my usual classic jeans. i have yet to receive an update if it has been shipped or not. Recent recommendations regarding this business are as follows: "Please don't try to return", "Don't order! First I got an email that I had to pay duty and vat. All emails I recieved were automatic responses. My order number is 49794565. I order items with $328 since the 3rd of December, I used my husband's address in the United States so he could bring them to me when he's coming to Nigeria on the 30th of this morning. Nothing. Learn how to stay safe during COVID-19 in our new guide: Ignoring letter fashion nova can reclaim their clothes from them. Fashion Nova has a consumer rating of 4.05 stars from 13,703 reviews indicating that most customers are generally satisfied with their purchases. Overall. ... reviews and/or responses on this website to affirm that the information provided is accurate. Nhung N. Garden Grove, CA. Customer service is garbage and return policies are poor. I'm on hold for 36 minutes while writing this review, after being hung up on the first time I called and held on the line for over 20minutes! THEY STOLE MY MONEY!! Tip for consumers:Don’t order anything from Fashionnova during their Cyber mega sales or Christmas sales. It’s been there for almost a week now!! Now I can’t seem to figure out when it’ll leave the distribution center in Dallas and turn around and come back to Albuquerque! Don't believe all the positive hype from social media posts. Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. I ordered around 12/10/20. I decided to go ahead and purchase some other dresses and they came a day late and were all creased in the package. So I contacted customer service and they told me I could wait a month and then customer service would send the package back to fashion nova as a return. F&V Fashion NOVA. Great service! Visit this website fashio nova.com. The quality is better than the majority, their customer service is also better, and clothes are cuter. They will only refund you in store credit, which means they lose nothing. Their customer service is pathetic. Fashion Nova has a consumer rating of 4.05 stars from 13,698 reviews indicating that most customers are generally satisfied with their purchases. I waited again. Poor quality of clothing, made in China and don’t look the same as shown on models. I want my money back! Which claims to take 2-3 days to arrive. Their customer service is HORRIBLE. Approximately 25 percent of Fashion Nova reviewers gave a 1-star rating, the lowest possible score. I've always had issues with them but now I'm over It. Have requested multiple times where is the rest of my order. I would like someone that is a member of your leadership team to contact me.Update: thank you Ashley for reading the notes, looking at the calendar, and issuing a refund for my shipping. WHAT?!?! There is definitely room for growth, and they are grateful to have an … They claim they can't find my order although when you go to my profile the order is on there and my shirt still states ready to be shipped. After sending a lot of emails I got a reply that my claim was denied!!! I sent an email the minute I received with pictures as well as all of my order info to avoid any issue. I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. I placed an order for a dress that i need friday 12/8 on 11/27. They ask u all the questions prior to letting you enter. Whether you are attending prom for the first... We’re in this together! It was so comfortable on my soles and very chic as well. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I love how easy it is to order clothes… I love how easy it is to order clothes here at Fashion Nova. We use cookies for analytics, personalization, and ads. And providing hand sanitizer before you shop. It's been over a month now. Wholesale Fashion Clothing, Jewelry, Accessory, Beauty, Handbag, Shoes, etc at 70%+ Lower Price and No MOQ of Women, Men and Kids. Quality of clothes is pretty bad also. Argumentative and refusing to giving my money back even after reporting them to better businesses bureau. Then post office lost my package, so fashion nova refused to give me store credit. Beware of the fine print. Anyway I paid extra for 2 day shipping only to receive a follow up generated email they also sent my sister who paid for 2 days shipping the same day I did! They truly do not try to resolve any issues and are insulting. Fashion Nova ranks 379 of 2150 in Footwear and Clothing category. Their clothing quality is absolutely terrible and cheap. That's a total disrespect. The order has come today and on the 8th and so far I have waited on hold for an hour, asked for a callback, waited for a manager to get the phone for 15, and then hung up on only to wait another hour for another automatic call back. Just a bunch of scammers! Fashion nova should be looked at for this as they frequently lie on the website and even in the customer care emails after I reached out to them. My item did not look like photo. Fashion Nova does not hold responsibility for packages that state to be delivered. 1004 reviews of Fashion Nova Montebello "I don't have much to say about this store.. it recently opened and the employees aren't too friendly and helpful + very pushy when it comes to making a sale (which sometimes gets annoying as a shopper because you do not want TOO much help when you're just browsing). The 25th and 30th of Nov. Your trust is our top concern, so companies can't alter or remove reviews. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Start your review of Fashion Nova. Our women’s fashion jewelry includes earrings, necklaces, rings, bracelets, and more. Smh. I will walk completely naked before I ever order or recommend this company to anyone! They will pass you around to 10 different reps. And nothing gets solve because all their answers are all system generated. I got an email saying my order had ship but ten minutes later i got an email saying there's none in stock. 12588 Florence Ave. Santa Fe Springs, CA 90670. Explain the situation. I see why legal action was taken against them for misleading customers. I was out $30 for dress plus the $8 for the return label. I also reached out to info@fashion nova and support@fashionnova and even called them, but there has been no response from anyone. Yes their just jeans but I will never support or buy a single thing from fashion nova again. To find more information about reviews and trust on Sitejabber.com please visit. Leggings for tall women, leggings for short women and leggings that hug every inch - the gang’s all here at Fashion Nova. Lame and I will not shop here anymore. Collaboration with my colleagues at Fashion Nova is a friendly team of hard working African American as well as Hispanics. The 8th. They are terrible. You have to pay for returned. They sent me a cyber gift card. Secondly it's been two weeks since my first time reaching out to customer service here we are four claims later and still no response. Santa Fe Springs, CA … Multi Location Business Find locations. Keep in mind my package shipped from the distribution center in Los Angeles, and was going to New Mexico where I live. 27. We review items purchased by Fashion nova Only. Cheaply made, products they sell can give you cancer just a whole hot ass mess! My order as of right now 9/24/2020 3:32pm EST is unfulfilled which means it hasn't left there facilities or been handed off to a carrier. Spend your coins elsewhere ladies. Fashion Nova, Inc. 2801 E. 46th St. Vernon, CA 90058 choosing a selection results in a full page refresh press the space key then arrow keys to make a selection Order #67216113 Fashion Nova is a joke. no package. They put in my wrong address for delivery. I had to pay $8 to return. Online Retailer. I will never shop with this company! 154 reviews of Fashion Nova "I love this store it was my first time shopping here but definitely won't be my last the customer service was awesome !!! Returned most of it because it was either damaged with black ink or too small. This Group is specifically made for Fashion Nova Customers. I placed an order they took my money. They refusing to give me back my money they do not have a cancellation policy on their website. This is the 9th day, and there chat team; are incompetent, they do not let you voice your concerns and after they Send you an update If there is any they enable the Chat. I rate Fashionova a negative 1! Fashion Nova was first mentioned on PissedConsumer on May 20, 2018 and since then this brand received 8149 reviews.. They do not cancel orders and they do not make any modifications to your order even if it's seconds after your receive confirmation emails. اشون نوفا الكوليكشن الجديد بيجامات . Love this place it has everything from outer wear to For months I been getting stupid automated messages whenever I try to reach out to them. And have spend a lot of time and effort only because I made the dumb choice to shop at fashion nova. No one has money to lose at a time like now. Customer service sucks! I didnt receive any type of confirmation email. “So far, their plus-size stuff makes me feel bad about myself . Their live chat is only with a robot, their phone number is somehow always unavailable and they sometimes don't even respond to emails. I made the purchases through Quad Pay and now told I will receive a "store credit". Vote with your money. They gave me a store credit for less than what I paid and really think I'm going to shop with them again. They lied to the shipping company to say I didn't pay duty fees which I did. Gonna request some sort of refund or store credit if it doesn’t show up by the end of the month, this is the second shipping related issue I’ve had with Fashionnova and it makes me no longer want to purchase anything from them. I’m not the only one this has happened to and I’m disappointed I have to FashionNova will answer the phone for a credit card company to defend their right to keep my money, but won't answer my calls and deliver the items for which I paid.
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